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Comprehensive IT Hardware Support

At RetconIT, we understand the importance of mission-critical systems and their role in your business operations. Our mission-critical support services ensure your essential hardware infrastructure operates seamlessly with minimal downtime. With a dedicated team of experts, we provide rapid response, proactive maintenance, and comprehensive support to keep your systems running smoothly. Trust RetconIT to deliver reliable, high-quality support tailored to meet the demands of your most vital business functions.

At RetconIT, we specialize in providing mission-critical support for your IT hardware.  Our services are designed to ensure that your servers, storage devices, networking equipment, and other IT assets operate flawlessly. 

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  • Installation, Maintenance, and Upgrades: Ensuring your IT hardware is always up to date and optimally.

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  • IMAC (Install, Move, Add, Change) Services: Flexible and efficient management of your hardware assets.

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  • Genuine OEM Parts: Only authentic parts are used for reliability and performance.

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  • Proactive Monitoring and Support: Minimizing downtime and addressing issues before they become problems.

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  • World Wide Coverage: With warehouses and field technicians in 162 countries

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Extend the Life of your equipment

Maximize the value of your IT investments with RetconIT's hardware support.

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Extend the life of existing equipment

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Save on capital expenditures (CAPEX)

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Avoid premature upgrades

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Reduce total cost of ownership

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Optimize existing infrastructure

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Ensure reliable and efficient performance

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Flexible Contracts

​At RetconIT, we understand that every business has unique needs and constraints. That's why we offer flexible contract options.

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Choose the SLA you need per device

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Start, Stop, and Modify coverage as needed

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Consolidate contracts 

Hardware Support For Your Data Center

We provide comprehensive support for hardware, operating systems, and software from major OEMs, including Dell, Dell EMC, HP, IBM, Lenovo, Cisco, Juniper, Arista, Brocade, Oracle Sun, and Netapp. Our services cover servers, desktops, tape libraries, disk storage, and networking devices. We offer inventory audits, advanced monitoring of devices, and IMAC (Install, Move, Add, Change) services

Service Levels

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24x7x4

Service Name

24x7 Helpdesk

4 Hour Onsite Response

RetconIT Field Engineers

RetconIT L3 Tech Support

24x7 Monitoring

Dedicated Success Manager

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24x7xNBD

Service Name

24x7 Helpdesk

Next Business Day Onsite

RetconIT Field Engineers

RetconIT L3 Tech Support

24x7 Monitoring

Dedicated Success Manager

8x5xNBD

Service Name

8X5 Helpdesk

Next Business Day Onsite

RetconIT Field Engineers

RetconIT L3 Tech Support

8x5 Monitoring

Custom

Service Name

Create the perfect maintenance plan for your environment.

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Choose when and how you receive service.

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